Last updated: 13.09.2026
This document is published in Turkish. In case of any discrepancy, the Turkish text prevails.
Our commitment
Customer satisfaction is our priority. Every customer has the right to make requests, suggestions and complaints and to receive a response; we treat complaints as valuable feedback.
How to contact us
You can reach us free of charge by:
- Phone: 0543 789 66 55
- E-mail: info@drdgroupsigorta.com
- Post or in person: Aktarhüssam Mah. 1. Değirmen Sk. Değirmen İş Hanı No: 9 İç Kapı No: 404, Osmangazi / Bursa
- The contact form on drdgroupsigorta.com
Recording and follow-up
Please include your contact details, any policy, claim or plate number, and a short description with documents. Each complaint is recorded and given a reference number, and we confirm receipt. We review it, may ask for more information, and inform you of the outcome as soon as possible and within any legal time limits.
Our principles
- Transparency, objectivity and fairness
- Confidentiality of your personal data
- Accessibility: easy channels, no fees
- Responsiveness and accountability
Matters for the insurer
Decisions on cover, loss assessment and claim payments are made by the insurer that issued the policy. With your knowledge we forward such complaints to the insurer's complaints unit and help you follow them; you may also contact the insurer directly.
Further options
- The insurer's complaints unit.
- Insurance Arbitration Commission: available after you have applied to the insurer and your request was wholly or partly rejected, or no written reply was given within 15 working days; not available if the dispute is already before a court or consumer arbitration committee.
- Consumer arbitration committees (below the annually set monetary limit) or consumer courts; applications can also be made via e-Devlet.
- SEDDK, the insurance regulator.